Return Policy

Overview

At Xlaxyronsvyx, we create bespoke clothing decoration tailored specifically to your requirements. Due to the custom nature of our artisan services, our return policy reflects the unique characteristics of handcrafted work. We encourage thorough consultation before commencing any project to ensure complete satisfaction.

Custom Work Policy

All decoration services provided by xlaxyronsvyx are custom-made to individual specifications. Once work begins on your garment:

• The decoration is uniquely designed for your specific item and cannot be transferred to another garment
• Materials have been specially selected and purchased for your project
• Our artisans have dedicated their time and expertise to your design
• The work represents a permanent modification to your garment

Therefore, completed custom decoration work is not eligible for return or refund. We provide detailed design approvals and consultations to ensure your vision is accurately realized before work commences.

Cancellation Policy

Before Work Begins

If you need to cancel your project before we begin decoration work, you may receive a refund of your deposit minus a 10% administrative fee. This fee covers consultation time, design development, and material sourcing.

After Work Begins

Once decoration work has commenced, deposits are non-refundable. You will be charged for all work completed to date, plus the full cost of any materials purchased specifically for your project. We provide progress updates to keep you informed throughout the decoration process.

How to Cancel

All cancellation requests must be submitted in writing to office@xlaxyronsvyx.world. We will respond within 48 hours with confirmation and details of any applicable refunds or charges.

Quality Assurance

We maintain the highest standards of craftsmanship. If you are unsatisfied with completed work due to:

• Workmanship that does not meet professional artisan standards
• Significant deviation from the approved design without prior consultation
• Defects in materials or application technique
• Damage caused during the decoration process

Please contact us within 7 days of receiving your garment. We will carefully assess the concern and offer appropriate remedies, which may include rework, adjustment, or in exceptional circumstances, a partial refund. Photographic evidence may be requested to facilitate assessment.

Modifications

Minor adjustments to completed decoration may be possible depending on the techniques used:

• Small additions or enhancements can often be accommodated for an additional fee
• Removal of decoration is generally not possible without damaging the base garment
• Color changes to painted elements cannot be made once the paint has cured
• Embroidery removal may leave permanent marks on fabric

We strongly recommend requesting any modifications during the design approval stage. Post-completion modifications may incur additional charges and extended timelines.

Damaged Items

We exercise utmost care when handling your garments. In the unlikely event that your item is damaged or lost while in our care:

• Report the issue immediately upon discovery
• We will conduct a thorough investigation into the circumstances
• Compensation will be provided based on the garment's declared value at project commencement
• Our liability is limited to the value stated when you entrusted the item to us

We recommend declaring the accurate value of high-value items during your initial consultation. Additional insurance coverage can be arranged for items exceeding our standard liability limits.

Collection

Completed garments must be collected within 30 days of completion notification. After this period:

• Storage fees of £5 per week will apply
• After 90 days, we reserve the right to dispose of uncollected items to recover storage costs
• No refunds will be provided for uncollected work
• We will make reasonable attempts to contact you before disposal

For clients unable to collect in person, we offer secure shipping services at an additional cost. Shipping insurance is available and recommended for valuable items.

Refund Processing

When refunds are approved, they will be processed within 14 business days to your original payment method. Bank transfers typically appear within 3-5 business days. Credit card refunds may take up to 10 business days depending on your card issuer's processing times.

Dispute Resolution

We are committed to resolving any concerns amicably and professionally. If you are unsatisfied with our response to a return or refund request:

• Request a discussion with our studio manager for a comprehensive review
• Submit a formal written complaint detailing your concerns
• We will respond within 7 business days with a detailed resolution plan
• Alternative dispute resolution services are available if agreement cannot be reached

Consumer Rights

This policy does not affect your statutory rights under UK consumer protection legislation. You retain all rights provided by the Consumer Rights Act 2015 and other applicable laws. For bespoke services, certain consumer rights may be modified as permitted by law when work is commissioned to your specific requirements.

Contact

For questions about returns, cancellations, or refunds:

Xlaxyronsvyx

Almondvale Blvd, Livingston EH54 6HR, United Kingdom

Phone: +44 1506 432961

Email: office@xlaxyronsvyx.world